This article was written by Pierre Furlan, an intern from Germany who assisted China Checkup during the summer of 2014.
Alibaba is the world’s largest small business B2B trading platform, but for many users using Alibaba fraud continues to be a huge concern.
If you are considering making a purchase from Alibaba you most likely have thought about the security of this trade. And rightly so…
An Alibaba discussion board survey reveals what buyers complain the most about purchasing a product from a Chinese company.
Let’s take a look at the results of their survey below:
As you can see, Alibaba’s readers identified that being scammed by a Chinese company is the biggest problem encountered when buying from China.
This answer was far ahead of other complaints such as poor product quality, shipment delays and high minimum order quantity.
Almost a quarter (23%) of respondents identified that they had been scammed by a Chinese company, highlighting the high risk of doing business with a manufacturer, middle-man or retailer in China.
It seems that even purchases made through this well-known platform – which claims to check their gold members and conduct onsite inspections – provides only a very limited level of security for the buyer.
Relying on Alibaba’s verifications of their own members (i.e. their customers) is clearly insufficient when carrying out due diligence on Chinese suppliers.
Alibaba does ban some members and you can read more about that here.
A key problem for buyers is the lack of assurance for transactions, whether made directly or over a B2B platform.
This is a particularly large problem due to the larger number of scammers, many of whom are becoming more and more sophisticated.
It is important for companies to exercise a great deal of caution in advance of doing transactions with companies they find on Alibaba or other B2B platforms.
Here are two examples of common scams:
This well-known scam appears to be very simple to detect, but can do much damage to the affected company when successful.
Typically the scammer attempts to hack a supplier’s corporate email account and find invoices they have sent to customers.
Now, with access to their email account, the scammer re-sends the invoices to the same recipients with an update to the company’s banking details and an excuse for sending the invoice twice.
The scammers’ bank details usually lead to another country, which is often Hong Kong, and thus chasing money and scammers is often a hopeless affair.
This scam demonstrates the potential risk of making a visit to a Chinese company, especially if it is in order to “seal the deal”.
In this type of scam the Chinese company places a large order with a foreign company, then asks that a representative comes to China to sign the contract.
Upon arrival the representative is either expected to pay for a banquet or is invited to an expensive looking meal at which the contract is signed.
The victim is then told to pay a high notary fee and buy expensive gifts for the company’s officials, under the guise that this is a traditional Chinese custom. The victim’s motivation to follow the claims is simply not to lose face, especially with the apparent large order in mind.
After both parties signed the contract it often takes weeks until the affected company realizes that there has never actually been a real deal.
Here are some articles we have previously written about avoiding scams:
In May 2015 Alibaba again made global headlines as a group of leading brands accused them of allowing counterfeit goods to be sold in bulk to USA customers on their website.
Gucci, Yves Saint Laurent, Puma and other brands grouped together to sue over the continued ongoing availability of fake products on Alibaba’s websites, alleging that Alibaba “knowingly assist these counterfeiters in virtually all aspects of their illegal operations”.
The lack of confidence in Chinese companies through fraudulent activities has encouraged China Checkup to develop a range of convenient verification services, which help address Alibaba fraud-related risks.
Read more about our Chinese company verification services here.
In the last three decades the global supply chain shift has led to a huge development of manufacturing, research and development in China. Low production costs attracted staggering levels of foreign investment, leading to outsourced production on a previously unseen scale.
The resulting technology transfer has helped contribute to large-scale urbanization and increased domestic demand, placing China in the economically strong position it finds itself in today.
Have no doubt, China’s explosive growth certainly is real; figures such as growing domestic consumption, high sales (e.g. vehicle and cement production) and material imports (such as metals and oil) demonstrate this clearly. Nevertheless, the Chinese authorities have had difficulties maintaining economic order and providing accountability and transparency.
Alongside corruption, fraudulent activities increased with the economic growth and account for a large share of China’s GDP. According to Scholars at Beijing’s Tsinghua University it is estimated that approximately 15% of China’s GDP is related to fraud and corruption in the last decade.
Considering that China’s GDP was over 8 trillion USD in 2012, this equates to more than 1 trillion USD per year!
Apart from the ubiquitous sourcing b2b platform alibaba.com, do you know any of the other Alibaba ecommerce platforms?
This article gives an overview of the Alibaba ecommerce platforms, most of which are aimed squarely at China's domestic market - notably the country's largest online marketplace Taobao.
Conducting China market research can be very challenging for foreign companies, due to the shortage of reliable information available in the English language.
From researching many topics for our articles, we have however found some websites which we go back to time and again, and decided it would be a good idea to share these with our readers.
Although many factory's have their own laboratories, few of these are independently certified so requesting testing by external testing body is a wise move in many circumstances.
These testing bodies should be accredited and you can make sure of this by requesting a copy of their China laboratory accreditation certificate.