A. Our Shanghai office operates from 9 a.m. to 6 p.m. Monday to Friday, except on public holidays. Shanghai is in the China Time Zone which is UTC+8. Our report turnaround times are based on these office hours.
A. We process Essential and Pro report in 1 working day and Full Scope in 2-3 working days, China time (CST), excluding weekends. Note that our reports are manually researched and verified using live information sources, and are not automatically generated.
A. We identify and verify companies using information from a range of official government sources and third party databases. Business registration data is provided by the Administration for Industry and Commerce of each province.
A. If the information you submit is insufficient for us to perform the verification, we will email you to ask for more details. Providing more detailed information helps us to ensure the accuracy of our verification and provide you with your report quicker.
A. If we cannot identify registration in Mainland China you will receive a red (negative) report. In cases where we determine that the company is registered in Hong Kong, but not in Mainland China, we will provide details of the company's Hong Kong registration details equivalent to our Hong Kong Verification report.
A. China Checkup takes great care to ensure that all reports are delivered on or prior to the estimated delivery date. In previous cases where clients have not received their reports, it has been found that email spam filters have incorrectly prevented the report from being received. If you do not receive your report after the estimated delivery date, please contact us at firstname.lastname@example.org so we can urgently resolve.