Where can I see FAQs for specific services?

For product-specific questions and answers visit the FAQ tab on each of our product's service page.

When was China Checkup established?

China Checkup was established in 2013 and are the leading provider of online English-language China verification reports.

Where are China Checkup reports processed?

We have a dedicated office in Shanghai, China for processing our verification reports and handling enquiries.

What are your office hours?

Our Shanghai office operates from 9 a.m. to 6 p.m. Monday to Friday, except on public holidays. Shanghai is in the China Time Zone which is UTC+8. Our report turnaround times are based on these office hours.

Who operates China Checkup?

China Checkup is operated by Checkup Group Pty. Ltd., a company registered in Brisbane, Australia ABN 44 607 468 459.

How do you process refunds?

If you paid for your report(s) using PayPal or credit card (via Stripe) we will refund via those services. If you paid by bank transfer, you will be given credit for use on future purchases.

Are China Checkup services confidential?

Yes, we never contact the organization directly when conducting research for our reports.

I can't find the answer to my question here, what should I do?

Just send an email to info@chinacheckup.com and we will get back to you as soon as possible.