China Pro Verification Frequently Asked Questions

Q. How long will it take to get my report?
A. We process China Pro Verification reports in 1 working day, China time (CST). In general you will receive your report within 24 hours, excluding weekends. Note that our reports are manually researched and verified using live information sources, and are not automatically generated.

Q. What does China Pro Verification cover?
A. This report covers a Mainland China company. This refers to any company in mainland China (excluding Taiwan and Hong Kong).

Q. Where does the information come from?
A. We identify and verify companies using information from a range of official government sources and third party databases. Business registration data is provided by the Administration for Industry and Commerce of each province.

Q. How long is the verification valid for?
A. As a company’s registration details could change at any time, strictly speaking our verification is confirmed only at the time of research.

Q: What information do I need to provide in order to buy a company verification report?
A: In order to verify a Chinese company, we require a) the company name (in English or Chinese) & b) additional identifying information on this Chinese company

Q. What do you mean by "identifying information"?
A. This information can be, for example, their company website, Alibaba profile, address, phone number, a scan/image of business card, invoice, contract, banking information, etc.

Q. I don't have much "identifying information" - can you still do the verification?
A. If the information you submit is insufficient for us to perform the verification, we will email you to ask for more details. Providing more detailed information helps us to ensure the accuracy of our verification and provide you with your report quicker.

Q. Can I upgrade to "China Certified Verification" after ordering China Company Verification?
A. Yes. We can produce a China Pro Verification report in the usual turnaround time. If you then decide you'd like to upgrade to China Certified Verification, we can arrange payment of the difference and prepare an updated report.

Q. What happens if the company isn't registered?
A. If we cannot identify registration in Mainland China you will receive a red (negative) report. In cases where we determine that the company is registered in Hong Kong, but not in Mainland China, we will provide details of the company's Hong Kong registration details equivalent to our HK Company Verification report.

Q. I can't use credit card or PayPal, how can I order?
A: No problem, we also accept bank transfer. Please contact us at info@chinacheckup.com to arrange.

Q. Why didn't I receive my report?
A. China Checkup takes great care to ensure that all reports are delivered on or prior to the estimated delivery date. In previous cases where clients have not received their reports, it has been found that email spam filters have incorrectly prevented the report from being received. If you do not receive your report after the estimated delivery date, please contact us at info@chinacheckup.com so we can urgently resolve.

Q. Will the Chinese company know they've been checked?
A. No. All of our services are completely anonymous. We conduct our research in a very discreet manner and the Chinese company will not be contacted or notified.

Q. Are there add-ons available for this report?
A. Yes. Please see the available add-ons below. To select an add-on just add to cart when you order this report.

Q. I can't find the answer to my question here, what should I do?
A. Just send an email to info@chinacheckup and we will get back to you as soon as possible.