FAQ

China Certified Verification Frequently Asked Questions

Q. How long will it take to get my report?
A. We process China Certified Verification reports in up to 5 working days, China time (CST). In general you will receive your report within 120 hours, excluding weekends. Note that our reports are manually researched and verified using live information sources, and are not automatically generated.


Q. What does China Certified Verification cover?
A. This report covers a Mainland China company. This refers to any company in mainland China (excluding Taiwan and Hong Kong).


Q. How is China Certified Verification better than "China Company Verification"?
A. "China Company Verification" makes use of electronic records made available by the relevant government office in each jurisdiction. For China Certified Verification, we dispatch a lawyer to receive government-stamped records in hard-copy. This guarantees the most up-to-date information and provides official certification.


Q. Will I receive a copy of the hard-copy registration record?
A. If you require the government-stamped original hard-copy record, we can arrange to have it couriered to you from our Shanghai office at a charge of 25 USD service fee + courier fees.


Q. What happens if the company isn't registered?
A. If the company proves not to be registered we will refund the difference in cost between a China Certified Verification and "China Company Verification" report. Where applicable, this partial refund will be processed within 10 working days.


Q. Where does the information come from?
A. Information for China Certified Verification reports is obtained in hard-copy from the local government office (AIC) in the jurisdiction where the subject company is located.


Q. How long is the verification valid for?
A. As a company’s registration details could change at any time, strictly speaking our verification is confirmed only at the time of research.


Q. What information do I need to provide in order to buy a company verification report?
A. In order to verify a Chinese company, we require a) the company name (in English or Chinese) & b) additional identifying information on this Chinese company.


Q. What do you mean by "identifying information"?
A. This information can be, for example, their company website, Alibaba profile, address, phone number, a scan/image of business card, invoice, contract, banking information, etc.


Q. I don't have much "identifying information" - can you still do the verification?
A. If the information you submit is insufficient for us to perform the verification, we will email you to ask for more details. Providing more detailed information helps us to ensure the accuracy of our verification and provide you with your report quicker. 


Q. I can't use credit card or PayPal, how can I order?
A. No problem, we also accept bank transfer. Please contact us at info@chinacheckup.com to arrange.


Q. Why didn't I receive my report?
A. China Checkup takes great care to ensure that all reports are delivered within their stated turnaround time. In previous cases where clients have not received their reports, it has been found that email spam filters have incorrectly prevented the report from being received. If you do not receive your report within the turnaround time, please contact us at info@chinacheckup.com so we can urgently resolve.


Q. Will the Chinese company know they've been checked?
A. No. All of our services are completely anonymous. We conduct our research in a very discreet manner and the Chinese company will not be contacted or notified.


Q. Are there add-ons available for this report?
A. Yes. Please see the available add-ons below. To select an add-on just add to cart when you order this report.


Q. I can't find the answer to my question here, what should I do?
A. Just send an email to info@chinacheckup and we will get back to you as soon as possible.